WELCOME TO MENTOR AGILITY LLC

These terms and conditions outline the rules and regulations for the general use of Mentor Agility LLC’s Website.

Mentor Agility LLC mailing address is:
220 W. Pearl St #3501, Jackson WY 83001, USA

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Mentor Agility LLC’s website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement
and Disclaimer Notice and any or all Agreements: “Client”, “Student”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of USA. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore are referring to same.

GENERAL POLICIES

We want your experience with Mentor Agility LLC (MA) to be a good one, take note of the following points. By participating and accepting enrollment in this training, you agree to the following: 

• That you will complete the course of study in a reasonable timeframe (within 2 years of starting the program) and meet all performance standards of the curriculum. 
• That you will uphold the highest standards of the coaching profession and refrain from any conduct that would reflect poorly on Mentor Agility, ICF or NBC-HWC. 
• That you will use all program materials in accordance with policies established by Mentor Agility. 
• You are willing to allow your name and likeness to be used to promote the Veterans Talking to Veterans program and this training program. 
• You acknowledge that attendance in live classes is critical for your success as a coach, and to qualify to sit for the NBHWC and/or ICF Board Certification exam to earn full credentials from ICF or NBHWC. 
• You agree to facilitate participant feedback every 3 months. Failure to meet these requirements may result in revocation of your VTTV membership. 
• All images, videos, descriptions and prices are intended to be correct. However, mistakes may happen as we are human too. Therefore, typographical, clerical and printing errors are subject to correction as needed.
• MA prices are subject to change without notice.
• All MA orders placed with us are considered an offer to purchase.
• We reserve the right to change or modify our offerings at any time without notice.
• Live classes via ZOOM (VOIP) are recorded for absent students, quality control and instructor training. Students full name may be visible in the Zoom recording and recordings are only made available to the cohort upon written request.
• A student may miss up to 6 hours of Live classes during the 75 hours of training. Students are required to view the recordings of all missed Live classes. In addition, all missed hours require a 1:1 make-up within 4 weeks of the last Live date to qualify for ICF & NBHWC credit. Make-up time requires attending Live Coaching Labs.
• Mentor Coaching is a mandatory attendance class for ICF. There is no make-up provisions without incurring additional extra cost to the student ($400 per hr).
• Unless otherwise arranged in advance, Mentor Coaching and/or the NBC-HWC PSA needs to be completed within 12 months of completing the synchronous (LIVE) ZOOM training. If a student does not pass an oral exam within the allotted time, the student may have to pay an extra fee for additional oral exams. Contact MA for fees and limitations.
• Upon payment for any offering, payee acknowledges and grants MA the right to use their likeness (video, image, voice) in Zoom recordings and re-use of the recordings for promotion, absentee review, and lessons. Student’s full name will not be used without prior approval for any public view.
• Live class recordings will be made available to students on a case by case basis for absentee make-up when a written request has been made. Student names will appear on these in-class Zoom recordings.
• Students are expected to maintain the highest level of professionalism and adhere to the ethical standards of coaches (as defined by ICF and NBHWC) in all interactions with instructors, staff, and fellow class participants.
• Class participants should adhere to all applicable HIPAA requirements and standards during discussions and case study reviews.
• Class participants shall not share their Mentor Agility login or password with any unauthorized party.
• Certificates of completion are awarded upon satisfactory completion of all required course work (including Mentor Coaching if applicable) and fulfillment of all financial obligations.

We look forward to doing business with you! Thank you for your cooperation

WITHDRAWAL POLICY 

We do our best to operate on a 100% satisfaction guarantee. If you are not satisfied, please stop the course and send us an email so we can understand your concerns. Depending on the course, where you stopped, how much time has past since enrollment and class demand will help us determine how to proceed with a refund or credit. We do not guarantee a full or partial refund and reserve the right to issue credit toward future offerings depending on the circumstances of the request. We will do our best to work with you and your requests. Some courses may vary in policy, see below:

• In all cases of un-enrollment, partial credit is not available. Education credit is based on the entire program, or course, being completed and is a requirement of each accrediting body.
• For asynchronous (self-paced) training, please send your request with-in 1 week of starting the program, or before lesson 3, whichever is first.
• For synchronous (LIVE) training, please send your request before the second live class of the program.
• For blended courses (asynchronous and synchronous training) please send your request before the second live class OR before lesson 3, which-ever comes first.
• Coaching Groups- Cancellation must be made 48 hours prior to the first meeting. Once a group has started meeting, a pro-rated refund may or may not apply.  No partial CEU credit is available.
• Education credit is based on the entire certification, or course, being completed which is based on accreditation requirements of ICF and NBHWC. Please see the Partial Completion Policy for more details concerning CE credit.
• In all cases of un-enrollment, partial education credit for an individual course is not available.

CLASS CANCELLATION POLICY 

MA makes every effort to conduct call classes and workshops on the dates and times noted on the website.

• Should an offering be canceled, postponed, or rescheduled MA
  will contact participants via email to notify of the intended change(s).
• Should an offering be canceled in its entirety a full refund will be issued.
• Should a specific meeting be changed, MA will notify the participants and every effort will be made to reschedule to a date and time that is appropriate given the content, meeting objectives and time issues.

PAYMENT AND FEE POLICY 

All registrations are secured on a first-come, first-served basis. Your registration in a certification/course is dependent upon receipt of full payment or the first payment being received on a payment plan. 

If a payment plan is utilized for a purchase, all financial obligations must be completed prior to being awarded a certificate of completion. Late payments may incur a $50 late fee every 10 days past the due date. Should a payment plan be more than 20 days past due, Mentor Agility may suspend the user account until the account is brought current.

We accept payment via PayPal and Venmo. All payment will be in USD. We accept VISA, MasterCard, American Express and Discover. Payment plans are available via PayPal and in some cases via Mentor Agility.  Please contact [email protected] if you would like  assistance with payment options.

REFUND POLICY 

Refund/cancellations are subject to the Withdrawal Policy terms below and should be submitted in writing via email to [email protected] .  All approved refunds will be issued 10 – 30 business days unless otherwise noted.  Administrative fees may apply. If you have questions regarding the cancellation policy (see below) for your specific product, please contact us. Please refer to the particular offering for specifics as some classes have different cancellation policies.

Unsatisfactory completion and/or lack of attendance in a course or certification is not grounds for a refund.

UNDERSTANDING INTERNET ACCESS 

In today’s world, most everyone has internet connectivity, and a variety of content is available for viewing. Unfortunately, all internet connections are not created equally and even the most reliable connection can be lost. Should MA loose connection during a class please stay in the meeting for 10 minutes while we work to re-establish the connection to proceed with the class. Should the connection not be re-established you will be contacted with information about continuing the class at a later time.

Mentor Agility recommends your internet service have a connection of at least 10MB down and 1MB up bandwidth. This speed should allow you to stream video and ZOOM calls without interruption. Faster speeds my be needed in you have more than a couple devices accessing the internet simultaneously. Should you encounter slow internet speeds try shutting off other internet devices like smart TV’s, tablets, smart phones, smart home devices, streaming services, gaming systems, file backups and other devices or applications that maybe running internet intensive background tasks.

IMPORTANT HEALTH NOTICE 

People with certain conditions should consult with their doctor before starting a wellness or exercise program; these include, but are not limited to people who: are

• pregnant
• fatigued
• neurological disorders
• have chronic kidney disease
• heart conditions
• a history of fainting or dizziness
• diabetes
• high blood pressure
• certain types of cancer

Please consult your physician before beginning any wellness or exercise program, as changing your exercise, may affect some medical conditions and medications. Your physician may need to adjust your medications due to changes in your diet, exercise, or weight while in a program. You should also discuss your continued participation in the program with your physician if there is any change in your medical condition.